Opera Cloud PMS Migration & Implementation
We support hotels through every stage of their transition from on-premise or legacy systems to Opera Cloud., ensuring a smooth and structured migration.
What we do:
- System setup and configuration tailored to your hotel’s operational needs
- Data validation and support during migration
- PMS structure review to align with best practice
- Pre- and post-go-live support to ensure business continuity
Outcome:
A stable, fully configured Opera Cloud environment ready for daily operations.
Opera Cloud Training User Enablement
We provide practical, role-based training to ensure your teams are confident and productive from day one.
What we do:
- Front Office, Reservations, Finance, and Management training
- Hands-on system walkthroughs using real-life scenarios
- Support during live operations and post-go-live periods
- Knowledge transfer focused on efficiency and accuracy
Outcome:
Empowered teams who understand the system and use it effectively.
Ledger Configuration Financial Optimisation
We ensure your financial setup in Opera Cloud is accurate, compliant, and aligned with your reporting requirements.
What we do:
- Review and optimisation of AR, Guest, and Deposit ledgers
- Transaction code and generate configuration
- VAT and tax setup support
- Financial workflow alignment with daily operations
Outcome:
Clear, accurate financial postings and reliable reporting.
System Integrations Interfaces
We manage and support integrations that connect Opera Cloud with your wider hotel technology ecosystem.
What we do:
- Payment gateway integrations
- Telephone (PBX) interface configuration
- TV and guest-facing system integrations
- Coordination with third-party vendors and testing support
Outcome:
A fully connected system that improves efficiency and guest experience.
Stationery & System Configuration Updates
We ensure your Opera Cloud documentation and outputs reflect your brand and operational requirements.
What we do:
- Customisation of guest-facing and internal stationery
- Review and updates of system-generated documents
- Alignment with operational and branding standards
Outcome:
Professional, consistent communication across all guest touchpoints.
Post-Implementation Support & Consultancy
We continue to support hotels after go-live, helping them refine and optimise their system as operations evolve.
What we do:
- Operational reviews and system health checks
- Ongoing consultancy and best-practice advice
- Issue troubleshooting and system optimisation
- Support during staffing changes or operational transitions
Outcome:
A system that continues to perform efficiently as your business grows.